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Web-Based Unified Messaging


Frequently Asked Questions

Technical Issues | K7 Privacy

Click on a question to view the answer or scroll the entire FAQ.

Getting Started

  1. What is K7 Unified Messaging?
  2. What can K7 do for me?
  3. Are there any fees for K7?
  4. How do I sign up?
  5. Will I receive confirmation after signing up?
  6. What equipment do I need?
  7. Do I still need a stand-alone fax machine?
  8. Do I have to download software?
  9. Can I use K7 to send faxes?
  10. Can I choose a different area code when I sign up?
  11. How do I make changes to my account?
  12. How do I check my messages?
  13. Can I have my home, office phone and fax machine automatically answered by K7?
  14. Does my PC need to be "on" to receive faxes by email?
  15. How do I personalize my outgoing message?

Technical Issues

  1. How long does it take to receive a fax?
  2. How many messages can I have? How long can I keep the old ones?
  3. What is the maximum message length?
  4. How can K7 Unified Messaging be Free?
  5. Where is K7 Unified Messaging Available?
  6. What about long distance calls?
  7. I'm having difficulty opening or viewing the .tif fax files. What should I do?
  8. Can I have a toll free number for my K7 Unified Messaging Service?
  9. How do I utilize K7 from outside the USA?
  10. I am getting my faxes as voicemails. What causes this?
  11. Why can't I open the attachments K7 sends to me?
  12. Why do I get voicemails or faxes for other people?
  13. Why do I get blank voicemails?
  14. Can I increase the sound quality of my voice messages?
  15. What if I have questions after signing up?

Privacy

  1. Can K7 provide digital copies that can be forward via email?
  2. Is there an activity log to track faxes and messages received?
  3. Is my voice/fax mail account private?
  4. Will my account ever be cancelled?



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Q: 

What is K7 Unified Messaging?

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K7 Unified Messaging gives you an independent voicemail box that is not attached to any of your actual phone numbers! (This is also a fax mail box). With K7 Unified Messaging, no one can hear your messages but you, since your messages are not tied to any phone.

Q: 

What can K7 do for me?

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With K7, you can receive faxes and voice messages without having to be at the office. You can receive both faxes and voice messages the same way you receive your email. Your voice messages and fax messages will be sent as email attachments and can be viewed with the click of a mouse. If you can't access your email remotely, you can receive both faxes and voice messages via the K7 Web site. K7 will also work with free email services such as "Hotmail".

Q: 

Are there any fees for K7?

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No. You won't receive a bill from us. K7 does not charge you setup or monthly fees-unlike the local phone company.

Q: 

How do I sign up?

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First you will need to go our web site at www.k7.net to register.

  • Enter your email address.
  • The K7 attachment will arrive as a".wav" or ".tif" file extension.
  • Unix users receive their faxes as a ".tif" file extension. Unix users can download the UNIX plug-in by going to: www.swiftview.com/plug1.
  • Q: 

    Will I receive confirmation after signing up?

    back to questions

    Once you have completed signing up, your K7 number will be issued. We recommend that you print out the page for future reference. A confirmation letter will be sent to your email address containing your K7 number, security code and additional information about the service. If you lose this information just go to the K7 web site, click on "Forgot Password?" and enter the email address you used to set up the account, and we will email your password to you.

    Q: 

    What equipment do I need?

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    You need a web enabled computer (which is likely if you are reading this) and to hear voicemail you also need a sound card, speakers and software such as real player or winamp.

    Q: 

    Do I still need a stand-alone fax machine?

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    Your PC becomes your gateway to receive faxes. Your faxes can be easily received, viewed and printed. There is no need for a second line to receive fax messages. If you use the same line for your computer modem, your fax and phone, with K7 (and "Call Forward Busy") you will never miss a call or fax. You will need a scanner to fax documents, photos, etc. that have not been created on you PC.

    Q: 

    Do I have to download software?

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    Not if you have Windows. Mac and Unix users must download software. Quick Time Pro will open .wav and .tif files. Mac users should check to see if they already have that version. A good resource for downloading such programs is: Download.com

    Q: 

    Can I use K7 to send faxes?

    back to questions

    To send faxes directly from your PC we recommend Faxaway email to fax service. There is no per page charge and the per minute charges start at 10 cents a minute. Please visit www.faxaway.com for more information.

    Q: 

    Can I choose a different area code when I sign up?

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    No, all K7 numbers are assigned randomly from an available number list in the 206, 253, and 425 area codes. Calls made to your K7 number are long distance for people outside of these local calling areas. These calls will incur normal long distance charges from the long distance carrier used by the sender. There are no surcharges or special charges for calls made to your K7 number.

    Q: 

    How do I make changes to My Account?

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    You can make changes to your account information by going to My Account. From your account you can view your faxes, listen to voicemail, update your email address, change your password, choose your method of delivery (whether it's via email, the web, or both) and select from the two types of .wav files that change the size and quality of the voice messages you receive. The GSM .wav files are the default file formats you will receive upon sign up and are the smaller, lower quality voice messages than the PCM .wav file (larger and higher quality sound file) that you may also choose upon sign up. You may also change your preference when you login to "My K7". To access your account you will need to enter your K7 number and security code.

    Q: 

    How do I check my messages?

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    You can check for messages two different ways!

    • On the Web: Your messages can be checked on the Web. Log into your own private mailbox at www.k7.net. Your messages are stored here and no one else has access. It's also a great way to get messages when you're traveling, since you save on all those long-distance calls.
    • In your email: Another way to get your faxes and voicemail is to have it sent to your email account. Voice messages are in ".wav" format and faxes in".tif" so no special software is needed to hear or view them. Each message includes the date and time of the call. In the FROM line of your email is the phone number of the caller (provided their ID is not turned off). You will hear the exact message that was left - in the voice of the person who called.
    Q: 

    Can I have my home, office phone and fax machine automatically answered by K7?

    back to questions

    Yes, you can have all your phone calls and faxes answered by K7. To do this just call your local phone company and order "Call Forward Busy" and "Call Forward No-answer". "Call Forward Busy" will forward calls directly to K7 when your line is busy, and "Call Forward No Answer" will forward a call after a specified number of rings. Another alternative available from your local phone company is "Call Forward Variable". When you know you aren't available, this feature allows you to forward all your calls to K7 on the first ring.

    Q: 

    Does my PC need to be "on" to receive faxes by email?

    back to questions

    Unlike fax modems, which require your PC to be "on", K7 messages are received at your ISP and are downloaded when you receive your email.

    Q: 

    How do I personalize my outgoing message?

    back to questions

    Personalize your greeting by calling your K7 number and pressing "*". You will be prompted for your security code and then presented with menu options to change your personal greeting or your security code: Press "1" to change your greeting and press "2" to change your security code. Please note that if you have no greeting you may press "*" during the confirmation message to be prompted for your security code.

    Q: 

    How long does it take to receive a fax?

    back to questions

    Once K7 receives a fax or voice message, it is immediately sent to your email address and/or saved at K7 for access via a web page, depending on how your K7 account is set up.

    Q: 

    How many messages can I have? How long can I keep the old ones?

    back to questions

    Your K7 mailbox can hold up to 20 messages at one time. (This includes both voice and fax). That's the total of both new messages and any old messages you have saved. All messages are deleted after 7 days. This is one of the advantages of receiving your messages by email. The only limits are those set by your email provider.

    Q: 

    What is the maximum message length?

    back to questions

    Your callers may leave a message up to five full minutes in length. You can receive multiple pages in a single fax transmission, but the file cannot exceed 2 megs.

    Q: 

    How can K7 Unified Messaging be Free?

    back to questions

    The service is paid for by advertisers. Their banners on our Web site. There is no charge for registering, no per page charges, no monthly subscription fees, no catches or gimmicks.

    Q: 

    Where is K7 Unified Messaging available?

    back to questions

    by using the Web or email options, messages can be checked from practically anywhere. Callers leave you a message by calling a local Seattle phone number. Our parent company, ITL offers 800 service from the U.S., Canada and parts of the Caribbean. For more information go to www.itltd.net.

    Q: 

    What about long distance calls?

    back to questions

    With the competitive telecommunications market, most long distance carriers charge the same for calling anywhere in the U.S. Competitive long distance rates of five to ten cents per minute means a typical fax will cost around seven cents to send anywhere in the U.S. Rates are based on the senders long distance carrier. K7's parent company, ITL (International Telcom), offers Kallcents a long distance service with a rate of 9.9 cents per minute and no monthly charges or minimums. For additional information, go to www.kallcents.com. Alternatively, you can get a Toll Free 800 number pointed at your K7 Account. Go to Kall8 for details.

    Q: 

    I'm having difficulty opening or viewing the .tif fax files. What should I do?

    back to questions

    If you are having difficulty opening your .tif fax files online, right click them and select save to disk on the pop up menu. After you have the .tif file saved to disk try opening it with your image viewer. If you need an image viewer for Windows PCs try Tucows for several different .tif viewers.

    Q: 

    Can I have a toll free number for my K7 Unified Messaging Service?

    back to questions

    Yes, you can. Visit Kall8 for details on getting your own toll free 800 number service.

    Q: 

    How do I utilize K7 from outside the USA?

    back to questions

    The K7 service center is located in Seattle, Washington. All K7 numbers are assigned in this area. When calling from outside the U.S., the caller would dial the same way as if making a normal call to the United States. In most cases, international callers would dial the international access code followed by the U.S. county code (1) and then the K7 number. For the exact method of dialing, it is recommended that you contact your local telephone company. Since the K7 number is a U.S. number , the caller will incur normal international long distance charges.

    Q: 

    I am getting my faxes as voicemails. What causes this?

    back to questions

    Faxes should be sent during the initial greeting. If the sender waits until after the beep the K7 system will think they are sending a voicemail. You will have to educate the people sending faxes to you. We suggest changing your greeting to something like this, "You have reached the Unified Message box of John Doe. If you wish to send a fax, send it now. To leave a message, please speak at the beep."

    Q: 

    Why can't I open the attachments K7 sends to me?

    back to questions

    For Mac users download Stuffit Expander for Macintosh Version: 4.5. Note: If you have downloaded and installed software onto your Macintosh before, you may already have Stuffit Expander. Please read the information on the manufacturer’s web site (Aladdin Systems, Inc.) carefully before downloading and installing. If you need an image viewer for Windows PCs try Tucows for several different .tif viewers.

    Q: 

    Why do I get voicemails or faxes for other people?

    back to questions

    As with all phone numbers, people do misdial. We recommend you customize your greeting with your name to ensure callers know who they have reached.

    Q: 

    Why do I get blank voicemails?

    back to questions

    If your caller waits until after the beep to hang up but does not speak, an empty message will be generated. Make the greeting longer so callers will have plenty of time to hang up before they get to the beep.

    Q: 

    Can I increase the sound quality of my voice messages?

    back to questions

    Yes. When you login to "My K7", you can choose between the GSM and PCM .wav file formats, changing the sound quality and file size of your voice messages. The GSM .wav file is the default, lower quality, smaller file size voice message .wav file you receive upon sign up. You also have the choice of the PCM .wav file which is the higher quality, larger file size voice message .wav file. You can choose the format you wish to receive upon sign up as well as changing your preference in "My K7" login.

    Q: 

    What if I have questions after signing up?

    back to questions

    Our web site has a complete support section, along with detailed FAQs. You can contact our Subscriber Service team at k7cs@itltd.net.

    Q: 

    Can K7 provide digital copies that can be forwarded via email?

    back to questions

    K7 eliminates copy degradation when re-sending faxes through the fax machine's scanner. The ability to forward email attachments maintains the original quality of the fax document. If you would like to use your PC to forward the fax to a fax machine, you can do so utilizing any faxing program such as WinFax or a PC to Fax service such as Faxaway. Please visit www.faxaway.com for more information.

    Q: 

    Is there an activity log to track faxes and messages received?

    back to questions

    The K7 web site www.k7.net provides users with a copy of all messages in chronological order for monitoring fax and voice receptions. The information includes the Date, Time, File Size, and the Sender's caller ID (i.e. the Fax/Voice Telephone Number). If there is something wrong with your email service or if you lose or delete a message, you can go to My K7 and view/hear the most recent 20 messages for up to 7 days. A similar tracking service for sent faxes is available to Faxaway subscribers. K7 eliminates copy degradation when re-sending faxes through the fax machine's scanner. The ability to forward email attachments maintains the original quality of the fax document.

    Q: 

    Is my voice/fax mail account private?

    back to questions

    Absolutely. Your K7 voice/fax mail account is completely private. Only you know the security code that allows access to your messages.

    Q: 

    Will my account ever be cancelled?

    back to questions

    K7 desires to provide numbers to customers that will use our service. If a K7 number is inactive for 30 days (use is determined as a voice message or fax message to that number), we will terminate the account for non-use. If a new account does not receive a voice or fax message within 72 hours of activation it will be terminated for non-use. If your account ever does become terminated, you can register online for a new account. An account can also be terminated immediately, if use of the service is in opposition to the Laws governing transmission of documents, or use for illegal purposes of any kind.

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    Seattle, Washington USA 98119
    k7cs@itltd.net

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